Post by account_disabled on Feb 7, 2020 9:43:08 GMT -5
Like many other forms of social media, online review sites give you the chance to develop a closer relationship with your customers. You're likely to get to read reviews from a range of customers, many of whom might not otherwise tell you their opinions of your business. You can also reply to both positive and negative reviews, demonstrating that you're interested in what customers have to say.
Through your replies, customers can get to know you as an individual, not just 'business x'. In fact, some review sites require business owners to post a clear personal photograph before they are allowed to respond to reviews. Many customers enjoy knowing the person behind the business, and may become more loyal to you as a result.
Through your replies, customers can get to know you as an individual, not just 'business x'. In fact, some review sites require business owners to post a clear personal photograph before they are allowed to respond to reviews. Many customers enjoy knowing the person behind the business, and may become more loyal to you as a result.